Privacy Policy – How zerosec999 Protects Your Data

1Introduction

This Privacy Policy describes how zerosec999 ("we", "us", "our") collects, uses, stores and protects the personal information of players registered on the zerosec999 platform at zerosec999.pro. It applies to all sections of the platform including Casino, Live Casino, Sports Betting, Bingo and the zerosec999 mobile app.

By creating an account on zerosec999, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with any part of this policy, you should not create an account or use the platform.

We take the privacy of our players seriously. zerosec999 is built specifically for the Pakistani market, and we understand that trust is particularly important when it comes to personal and financial information. Everything in this policy is written in clear, straightforward language so you know exactly where you stand.

2Data We Collect

zerosec999 collects personal data in three main ways: information you provide directly, information generated through your use of the platform, and information received from third-party partners such as payment processors and identity verification services.

Information You Provide Directly

• Registration details: Full name, date of birth, email address, Pakistani mobile number and a chosen username and password.
• Identity verification documents: CNIC (Computerised National Identity Card), passport copy or other government-issued identity documents requested during KYC (Know Your Customer) checks.
• Payment method references: The mobile number or account reference linked to your JazzCash, Easypaisa, Raast or bank transfer account. Full payment account numbers are not stored by zerosec999.
• Support communications: Any messages, chat transcripts or emails you send to the zerosec999 support team.

Information Generated Through Platform Use

• Session and activity data: Login times, session duration, pages visited, games played, bets placed and withdrawals requested.
• Device and technical data: IP address, device type, operating system, browser type and mobile carrier information.
• Transaction history: A complete log of all deposits, withdrawals, bonus claims and game results associated with your account.
• Behavioural patterns: Aggregated data about how you use the platform, used to improve features and personalise your experience.

Information From Third Parties

• Identity verification outcomes from KYC service providers.
• Fraud and risk assessment data from fraud prevention services.
• Payment confirmation and transaction reference data from payment processors including JazzCash, Easypaisa and banking partners.

3How We Use Your Data

zerosec999 uses the personal data it collects for the following purposes:

Purpose	Data Used
Account creation and management	Name, email, mobile number, date of birth, password
Identity verification (KYC)	CNIC, passport, address documents, selfie/photo where required
Processing deposits and withdrawals	Payment method references, transaction history
Fraud prevention and security monitoring	IP address, device data, session patterns, betting activity
Customer support	Account details, support chat and email history
Platform personalisation	Game preferences, betting history, session data
Marketing communications (opt-in only)	Email address, mobile number, platform preferences
Responsible Gaming monitoring	Deposit amounts, session duration, betting frequency
Legal and compliance obligations	Identity documents, transaction records, account activity logs

zerosec999 does not use your personal data for any purpose not listed above without first seeking your explicit consent. Automated decision-making that significantly affects your account — such as account suspension flags — is always subject to human review upon request.

4Payment Information and Financial Data

All financial transactions on zerosec999 are conducted in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards, and other approved mobile wallets.

zerosec999 does not store full payment account numbers, card numbers or mobile wallet PINs on its own servers. When you initiate a deposit or withdrawal, your payment details are transmitted directly to the relevant payment processor through an encrypted connection. zerosec999 retains only the minimum reference information required to reconcile transactions, such as a partial account reference and transaction ID.

Transaction records including deposit and withdrawal history are retained for the lifetime of your account and for a defined period after account closure, in line with standard financial recordkeeping requirements.

5Sharing Your Data With Third Parties

zerosec999 does not sell or rent your personal information to any third party. We may share your data only in the following limited and necessary circumstances:

Payment Processors

Your payment method reference and transaction details are shared with the relevant payment service provider (such as JazzCash or Easypaisa) solely for the purpose of processing your deposit or withdrawal. These providers operate under their own privacy policies and security standards.

Identity Verification Partners

During KYC verification, your identity documents may be shared with a third-party verification service. This is done solely to confirm your identity and age eligibility. Verification partners are contractually prohibited from using your documents for any other purpose.

Fraud Prevention and Security Services

Aggregated session data and risk signals may be shared with fraud prevention services to protect the platform and all players from fraudulent activity, money laundering and account takeover attempts.

Legal Obligations

zerosec999 may disclose personal data if required to do so by a valid legal process, court order or where disclosure is necessary to protect the safety of our players or the integrity of the platform. We will notify you of any such disclosure where legally permitted to do so.

6Cookies and Tracking Technologies

zerosec999 uses cookies and similar technologies to operate the platform, remember your preferences and analyse how the site is used. Below is a summary of the types of cookies we use:

Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your account settings and ensure secure navigation across the site. Essential cookies cannot be disabled without affecting core platform functionality.

Analytics Cookies

We use analytics tools to understand how players navigate zerosec999, which pages are most visited and where players may encounter issues. This data is aggregated and anonymised — it does not identify you personally — and is used solely to improve the platform experience.

Preference Cookies

These cookies remember your display preferences, language settings and notification choices so you do not need to reconfigure them each time you visit.

Managing Cookies

You can control cookie settings through your browser preferences. Blocking essential cookies will affect your ability to log in and use the platform. Blocking analytics or preference cookies will not prevent you from accessing zerosec999 but may reduce the personalisation of your experience.

7How Long We Keep Your Data

zerosec999 retains personal data only for as long as it is necessary for the purposes described in this policy. The following general retention periods apply:

• Active account data: Retained for the full duration of your account being open and active on zerosec999.
• Transaction and financial records: Retained for a minimum of five years after the transaction date, in line with standard financial recordkeeping practice.
• Identity verification documents: Retained for the duration of account activity and for a defined period after account closure to support any post-closure compliance or fraud investigations.
• Support communications: Chat and email records are retained for up to two years from the date of the last interaction.
• Marketing data: Retained until you opt out of marketing communications, after which it is removed from active marketing lists promptly.

When data is no longer required, it is deleted or anonymised in a secure manner. Anonymised, aggregated data may be retained indefinitely as it can no longer be linked back to any individual player.

8How We Protect Your Data

zerosec999 applies industry-standard security measures to protect your personal data from unauthorised access, loss, misuse or alteration. Our key security practices include:

• SSL/TLS encryption for all data transmitted between your device and the zerosec999 platform.
• Password hashing — your account password is never stored in plain text. It is processed using a one-way hashing algorithm so even zerosec999 staff cannot read it.
• Access controls — personal data is accessible only to staff members who require it to perform their role. Access is logged and monitored.
• Regular security assessments of our platform infrastructure to identify and address potential vulnerabilities.
• Two-factor authentication (2FA) available for your zerosec999 account to add an extra layer of login security.

While zerosec999 takes every reasonable precaution to protect your data, no online system can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

9Your Rights Over Your Personal Data

You have the following rights in relation to your personal data held by zerosec999. To exercise any of these rights, contact our support team through the in-platform chat or support email listed in your account dashboard.

• Right to access: You can request a copy of the personal data zerosec999 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that it be corrected. Basic details like your email address and phone number can be updated directly from your account settings.
• Right to deletion: You can request that zerosec999 delete your personal data. Note that some data — particularly financial transaction records — may need to be retained for compliance purposes even after your account is closed.
• Right to restrict processing: You can ask zerosec999 to limit how your data is used while a query or dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format.
• Right to opt out of marketing: You can withdraw your consent to receive marketing emails or SMS messages at any time through your account settings or by contacting support. Opting out does not affect essential account communications.

zerosec999 will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to ensure we are disclosing or deleting the correct data.

10Minors and Age Policy

zerosec999 is strictly an adult platform. You must be at least 18 years old to register an account and use any part of the platform. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that an account has been created by a person under 18, the account will be closed immediately. Any data associated with that account will be deleted, and any funds deposited will be handled in line with the Terms and Conditions.

If you believe a minor has accessed zerosec999 using your account or device, contact our support team immediately and review the Responsible Gaming page for guidance on setting up parental controls on shared devices.

11Updates to This Privacy Policy

zerosec999 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable privacy standards. When we make changes, the "Last updated" date at the top of this page will be revised accordingly.

For significant changes that materially affect how your data is used, zerosec999 will notify registered players via email or in-platform notification before the changes take effect. Your continued use of the platform after an update constitutes acceptance of the revised policy.

We encourage you to review this page periodically so you are always aware of how your data is being handled. If you have any questions about a change to this policy, contact our support team before continuing to use the platform.

12Contact and Data Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how zerosec999 has handled your personal information, you can reach us through the following channels:

• In-platform live chat: Available 24/7 from within your zerosec999 account dashboard.
• Support email: [email protected] (displayed as text only — please copy the address manually into your email client).
• FAQ page: Visit zerosec999.pro/faq for answers to common privacy and account questions.

For data deletion or access requests, please include your registered email address, account username and a brief description of your request. We will acknowledge your request and provide a response within a reasonable timeframe after verifying your identity.